Your privacy is our responsibility

1 Introduction & Scope of Policy

7n77 ("we", "our") is a trusted online entertainment platform in Bangladesh. We believe that every user's personal information is highly valuable, and keeping it secure is our primary responsibility.

This privacy policy applies to the 7n77 website and all related services. It explains what information we collect, why we collect it, how we use it, and what measures we take to protect your information. By using our platform, you consent to the terms of this policy.

This policy applies only to 7n77's own services. Third-party websites or services are governed by their own privacy policies.

2 What Information We Collect

7n77 collects various types of information as needed to provide its services. The details are listed below by category:

2.1 Registration and Identity Information

• Full name (as per official ID)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Financial Transaction Information

• Payment method details — bKash, Nagad, or Rocket account number
• Deposit and withdrawal history
• Transaction amount and time

2.3 Automatically Collected Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visit time and duration
• Referral URL (which page you came from)
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Information provided when seeking support via live chat or email
• Content of complaints or comments
• Support ticket history

3 Purpose of Data Collection

7n77 uses your information only for specific and lawful purposes. We never collect information unnecessarily. The main reasons we use your information are:

• Account management: To create, maintain, and verify your account.
• Service delivery: To ensure gaming services, bonus distribution, and the overall platform experience.
• Financial processing: To complete deposits and withdrawals securely.
• Age verification: To confirm that the platform user is aged 21 or above.
• Fraud prevention: To protect accounts and detect and prevent unauthorized activity.
• Responsible gaming monitoring: To monitor user gaming behavior and provide support when needed.
• Customer support: To resolve your questions or issues.
• Communication: To inform you about important updates, security notices, or policy changes.
• Technical improvement: To improve platform performance and the user experience.

4 Data Storage and Security

7n77 takes the highest level of technical measures to protect your personal information. Our data security infrastructure operates on the following levels:

4.1 Technical Security

• SSL encryption: All data transfers on our platform are encrypted using SSL (Secure Sockets Layer) technology, which prevents unauthorized access by third parties.
• Password hashing: Your password is never stored in plain text — it is secured with a strong cryptographic hashing algorithm.
• Firewall and security monitoring: Our servers are protected by multi-layer firewalls and a real-time threat monitoring system.
• Secure data centers: Data is stored on servers meeting industry-standard security requirements.

4.2 Administrative Security

• Only authorized staff may access user information, and only as required to perform their duties.
• All staff are trained on data privacy.
• Regular security audits and reviews are conducted.

4.3 Data Retention Period

Necessary information will be retained for as long as your account is active. Even after account closure, certain information may be kept for a defined period for financial security and fraud prevention purposes. Once that period has passed, the information will be securely deleted or anonymized.

5 Sharing Information with Third Parties

7n77 does not sell or rent your personal information. However, limited information may be shared in certain circumstances:

5.1 Service Provider Partners

Only the minimum information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and game software providers. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

Information may need to be provided to authorities pursuant to a court order or valid legal process. In such circumstances, we will provide only what is legally required.

5.3 Fraud and Abuse Prevention

In cases of serious fraud or illegal activity, relevant information may be reported to the appropriate authorities.

Outside of the above cases, 7n77 does not disclose your personal information to any third party.

6 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required for the platform's core functionality — maintaining login sessions and ensuring security.
• Functional cookies: To remember your preferred language, settings, and user-specific configurations.
• Analytics cookies: To analyze platform usage and help improve services. This information is aggregated and anonymous.

6.2 Cookie Controls

You can disable cookies through your browser settings. However, doing so may cause some platform features to not work properly.

7 User Rights

As an account holder on 7n77, you have several important rights regarding your own information:

• Right to access: You have the right to know what information we hold about you. You can request a copy of this information by contacting the support team.
• Right to correction: If there is any error or incompleteness in your information, you can request that it be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted. However, some information may be legally required to be retained for a defined period due to financial regulations or fraud prevention.
• Right to object to processing: You may object to your information being used for specific purposes.
• Opting out of marketing communications: If you no longer wish to receive promotional communications, let the support team know.

To exercise these rights, contact our support team.

8 Account Security and User Responsibilities

Alongside 7n77, you also have certain responsibilities for the security of your account:

• Use a strong and unique password and change it regularly.
• Do not share your login credentials (username and password) with anyone.
• Log out properly after using your account, especially on shared devices.
• If you believe someone else knows your account credentials, change your password immediately and notify our support team.
• Contact us immediately if you notice any suspicious activity or unauthorized access.

7n77 will never ask for your password or full payment details via email or live chat. Any such request may be fraudulent.

9 Protection of Minors

7n77 strictly enforces age restrictions. This platform is for individuals aged 21 or above only.

We do not knowingly collect any personal information from minors. Age is verified at the time of registration. If we are informed that a minor has somehow opened an account, that account will be closed and the associated information will be deleted.

10 International Data Transfers

Due to our technical infrastructure, some data may be processed or stored on servers outside Bangladesh. In such cases, 7n77 ensures that:

• Data transfers occur only through trusted and secure infrastructure.
• All parties involved comply with the standards of this privacy policy.
• Protective measures are applied in accordance with accepted international data protection standards.

11 Changes to the Policy

7n77 may update this privacy policy from time to time. If there are significant changes to the policy, we will:

• Publish the updated policy on this page.
• Attempt to notify registered users by email or via a notification at the time of login on the platform.

Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. We therefore encourage you to visit this page regularly.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week to assist you in both Bengali and English.